Ordering Options:

Cabin Crafters offers the following ordering options:

Phone your orders in to our office:
1-800-669-3920  (U.S. access)
1-515-382-5406  (Outside the U.S.)

Fax your orders in to our office 24 hours a day:
1-515-382-3106

EMail your orders to our office:
order@cabincrafters.com

or

On-Line Transactions:
We are a secure site, but we know some of you may have concerns about transacting via the Internet; therefore we offer several methods of payment options - all of which ensure absolute security.  By offering our customers a choice of ordering methods, our goal is to ensure that you are comfortable doing business with us on the Internet.

You can pay on-line by credit or charge card.  Cabin Crafters accepts VISA, MasterCard, Discover, Check payments, money orders or direct deposits.  Cabin Crafters on-line transaction system is built using SSL (Secure Sockets Layer) - the encryption technology used for creating secure transaction for commerce on the Internet.  What this secure transaction environment does, is to lock all information (i.e. your credit card number) passed from you to Cabin Crafters in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party.

In the unlikely event of an unauthorized use of your credit card, your bank will either cover all of the charges or will limit your liability, just as with all non signed over-the-phone transactions you make.  To learn more about your issuing institutions' policies, please refer to your credit card disclosure statement or contact your bank or issuing institution directly.

Finally, if you feel more comfortable you can print out your order from the View Cart Screen and either call in your order, fax it in or mail it to us for processing.

A charge of $20.00 will be assessed for all returned checks.

Payment options for our wholesale and distributor customers are explained in more detail in that section.  To go there now Click Here

On-Line Shopping:
We have attempted to build this site to make your visit as easy as possible.  You can access to shopping area from any page by clicking the "Shop Our Catalog" button in either the header or footer banner.  In addition, many of the pages also have the search fields at the top of the page.  You can go directly to an item or category simply by entering your selection and clicking on the "Submit" button.

"New Items" and Promotional" items are featured from the main page where you first enter the site.  Each of these pages can also be accessed any time during your visit by clicking on their button in the header or footer display.

There will be frequent updates to each of these sections.  We would like to see you at our site very often just checking things out.  If you would like to be notified of an update simply enter your Email address at the main page or check the "Keep me notified" box on the information form page.

Our site is automatically updated everyday at approximately 2 A.M. CST.

Adding Items To Your Shopping Cart:
From any of the pages where you can view the details of an item, you can also selct it to be put in to your shopping cart.  You shopping cart is simply an electronic log of the items you have selected.  From the "View Cart Contents" page, you can make any changes you wish.  You can add or delete items entirely, make changes to the quantity selected, or even choose to put your shopping on hold until a later time.  Adding items to your cart does not actually place an order in itself.  Processing your order does not take place until you go through the "Process My Order" from the "View Cart" page.
You can view your cart contents at any time by clicking on the in the header or on the "View Cart" button in the footer.

If you would like to add an item from your printed catalog without having to go through the browse functions, you can simply add it to your cart from the "View Cart" page.  there is an entry field at the top of the page where an item number and quantity can be entered and immediately added to your cart.

You can jump around as much as you want, you can view your cart as frequently as you want and the items will remain in your cart until you do one of the following things to empty it:

• Leave our website without putting your cart items on hold.
• Click on the "Empty My Shopping Cart" button on the "View Cart" page.
• Not returning to complete "On Hold" orders within one week.

We are able to keep your order on hold and identify who the order belongs to my utilizing Cookies.  For more information on Cookies and how we use them Click Here

Registration and Setting Up Your Account:
If you have shopped with us before , we have your account information (excluding credit card information) stored on our secure server.  So all you have to do is type in your customer account number and your password and we will pull up your customer record for you.  You can find your customer account number listed on your packing lists, invoices, and on the registration confirmation that you received when you registered on line.

If you don't know your customer account number or your password, you can enter your email address and we will email a copy to you right away.  If your customer record is not found by email address, you will be notified of that and will need to reregister to continue shopping.  When we receive your order we will match up your information so you will not have multiple accounts.

New customers please fill out the form which will give us your name, address, city, state, zip code, and country.  We will also need your phone number and email address so we may contact you concerning order information if need be.

Wholesale and distributor accounts will be asked to provide additional information to qualify for the additional price discounts.  And unfortunately, even more information is needed to set up an open account.  See "Open Account" information by Clicking Here.